Support

Contact

Email: support@paced.coach

Please send requests from the email address connected to your account whenever possible.

Response Time

We aim to respond as soon as reasonably possible.

Privacy requests under GDPR are handled within applicable legal deadlines.

Common Requests

• Account deletion or personal data deletion
• Access and export requests for stored data
• Training data source connection or sync issues
• Billing, invoice, or subscription questions where paid access is available
• Technical bugs and security reports

Billing and Subscription Support

Depending on rollout stage, paced.coach may be in preview, invite-based waitlist access, or checkout-enabled paid access.

Where checkout is enabled, Paddle acts as the billing provider or merchant of record identified in checkout and invoice emails, together with the applicable self-service subscription management path.

Active trials or subscriptions must be cancelled in billing before in-app account deletion can complete.

Delete Data

Deletion process details are available on Delete Account + Data. Additional privacy details are in the Privacy Policy.